FAQ
Roulettino Casino’s FAQ is designed to give clear, reliable answers for both new players and regular users. This page covers account setup, deposit and withdrawal options, bonus rules, game availability, verification, security, and how to get help when you need it. We aim to keep language simple and direct so you can find the info you need fast and get back to playing.
We highlight key details like supported payment methods (Bitcoin, MasterCard, Neteller, PaySafeCard, Skrill, and Visa), accepted currencies (AUD, BRL, Bitcoin, CAD, EUR, NZD, USD, ZAR), and available support channels, including live chat and email at support_cr@roulettino.com. The welcome package currently offers up to $/€/450 plus 250 Free Spins, with a minimum deposit of $15 and a 35x wagering requirement; the package is split across three deposits, so check the full terms before claiming.
If you don’t find what you need here, contact support via chat or email, or check the site footer for licensing and detailed terms. This FAQ is refreshed regularly to reflect changes in promotions, payment options, and policies, so bookmark this page for quick reference.
How do I create a Roulettino account?
To register, click “Sign Up” on the site and complete the registration form with your name, email, date of birth, and preferred currency. You’ll need to set a secure password and confirm your email. Choose the currency you plan to use for deposits and withdrawals—changing it later can be difficult. After registering, you may be prompted to verify your identity before making withdrawals. If you run into issues, use live chat or email support_cr@roulettino.com for help.
What does the welcome bonus include and how do I claim it?
Roulettino’s welcome package is up to $/€/450 plus 250 Free Spins, split across three deposit bonuses. The minimum deposit to claim is $15, and the bonus carries a 35x wagering requirement. Always read the full bonus terms: they specify eligible games, contribution rates, bonus expiry, and any max cashout rules. Bonuses may require opt-in or a promo code—follow the prompts during deposit to activate the offer.
Are there No Deposit Bonus codes available?
No-deposit bonuses are uncommon and tend to be limited-time promotions. Roulettino’s primary welcome offer requires a deposit. If a no-deposit code appears, it will be listed in Promotions or sent to registered players. Always check the terms for wagering requirements, game restrictions, and maximum withdrawal caps before relying on any no-deposit offer.
What payment methods and currencies can I use?
Roulettino accepts Bitcoin, MasterCard, Neteller, PaySafeCard, Skrill, and Visa. Supported currencies include AUD, BRL, Bitcoin, CAD, EUR, NZD, USD, and ZAR. Choose the currency that matches your preferred deposit method to avoid conversion fees. For specific deposit and withdrawal limits, fees, and processing times, see the Payments section of the site or contact support.
How long do deposits and withdrawals take?
Deposit times are usually instant for cards, e-wallets, and Bitcoin, while withdrawals depend on the method and verification status. E-wallets like Skrill or Neteller often process within 24–48 hours, card withdrawals can take 2–5 business days, and Bitcoin withdrawals can be faster once processed. Processing times vary by verification status and the payment provider; check Payments or contact support for current timelines specific to your method.
What do wagering requirements mean?
Wagering requirements tell you how many times you must play through a bonus before withdrawing winnings. Roulettino’s welcome package has a 35x wagering requirement. That means you must wager 35 times the bonus amount (and any terms that include deposit) as specified in the promotional rules. Game contributions toward wagering often vary—slots typically contribute more than table games—so read the bonus terms to understand what counts.
Are Roulettino games available on mobile?
Yes. Roulettino’s site and most games are mobile-optimized and run in modern mobile browsers on iOS and Android. Many of the software providers listed, such as NetEnt, Evolution Gaming, Pragmatic Play, and Yggdrasil, offer responsive, touch-optimized titles and live dealer tables designed for phones and tablets. No app download is usually required; just open the casino in your browser.
Which game providers and titles are available?
Roulettino features a wide range of providers, including Evolution Gaming, NetEnt, Pragmatic Play, Yggdrasil, Betsoft, Playtech, Quickspin, Red Tiger, BGaming, and many others. You’ll find slots, table games, live dealer options, and specialty titles. For provider-specific filters and curated lists, see the Games lobby or read our full Roulettino Casino review for highlights and recommended titles.
How does the verification (KYC) process work?
Verification typically requires ID (passport or driver’s license), proof of address (utility bill or bank statement dated within 3 months), and sometimes proof of payment method (photo of card with only first/last four digits visible or a screenshot of an e-wallet). Submit documents via your account’s verification area or follow instructions from support. Verification helps prevent fraud and speeds up withdrawals; processing usually takes 24–72 hours but can vary.
Is Roulettino Casino licensed and secure?
Roulettino displays its licensing and regulatory details in the site footer—check there for the current license authority and certificate. The site uses industry-standard SSL/TLS encryption to protect personal and financial data. The casino also works with reputable software providers and implements KYC checks to maintain fair play. Always review the Terms and Responsible Gambling pages for up-to-date compliance information.
What responsible gambling tools are available?
Roulettino provides responsible gambling options such as deposit limits, session limits, cooling-off periods, and self-exclusion. These tools are usually accessible from your account settings or by contacting support. If you feel gambling is becoming a problem, use those tools immediately and consider help from national resources such as Gamblers Anonymous or your state’s problem gambling hotline.
How do I contact customer support?
You can reach Roulettino via live chat for quick help, or by email at support_cr@roulettino.com for detailed inquiries. The FAQ page and help center address common issues, but if you need account-specific assistance—verification, payments, or bonus questions—use chat or email with your account details ready for faster resolution.
Roulettino Casino is committed to secure, fair play while offering an engaging selection of games and promotions. Registration is straightforward, transactions support major cards, e-wallets, and Bitcoin, and customer support is available to help with deposits, verification, or bonus questions. Remember to read bonus terms so you understand wagering requirements and eligible games before claiming offers. When you’re ready, sign up or log in to start exploring the casino’s games and promotions—play responsibly, set limits that suit your budget, and contact support if you need any assistance. Enjoy the variety of slots, table games, and live dealer options while relying on the site’s security measures and clear policies to protect your play.