Support

At Roulettino Casino, support is part of the game. Whether you’re checking a balance, confirming a withdrawal, or wondering how a game round works, our team is here to help with clear, patient answers. We aim to keep every interaction personal and efficient so you can get back to playing with confidence.

Multiple ways to reach us — pick what works for you

You can reach us via live chat for the quickest response or by email at support_cr@roulettino.com for detailed requests. Live chat is the best option for urgent issues and typically connects you with an agent within minutes. For questions that need documentation or follow-up, email responses usually arrive within 24 hours. If you prefer phone support, availability and local numbers are listed on our Contact page so you can choose the most convenient channel.

Quick answers in our FAQ and help center

Before you contact support, try our searchable FAQ, where we cover common topics like registration, verification, deposits, withdrawals, and bonus rules. It’s a fast way to resolve straightforward issues without waiting, and it’s regularly updated to reflect player questions and changes in policy. Visit the FAQ to find instant guidance on many common account and gameplay topics.

Help with accounts, payments, and gameplay

Our support team handles account verification, security checks, and payment inquiries — including transactions made with Bitcoin, Visa, MasterCard, Neteller, Skrill, and PaySafeCard. If you have questions about currencies we accept or processing times, check our payments page for details, then contact support if you need clarification. For bonus, wagering, or game-specific questions, our agents will walk you through the rules and eligible games so there are no surprises.

How we work and what to expect

Every ticket is treated with respect, confidentiality, and urgency. Our agents are trained on account procedures, payment processing, and responsible gaming practices, and they’ll escalate complex issues to specialists when needed. Typical responses: live chat in minutes, email within 24 hours, and faster handling for escalated cases — we’ll keep you updated at every step.

Personal, approachable support

We know dealing with account or transaction issues can be stressful. That’s why our team uses plain language, step-by-step instructions, and follow-up checks to make sure your issue is fully resolved. If you ever feel a problem isn’t solved, let us know and we’ll review it until you’re satisfied.

If you’re ready to find answers now, browse our FAQ or contact us directly via live chat or support_cr@roulettino.com. We’re here to help — quickly, clearly, and respectfully.